Key Performance Measurement System Design Principles
- Formulate a clear, coherent mission, strategy, and objectives
- Involve key users (including front-line staff)in the design and development
phase
- Develop multiple sets of measures for different audiences, as necessary
- Provide each user with sufficient detail for a clear picture of performance
- Avoid excessive aggregation of information
- Adapted from Kravchuk and Schack,
1996